Are you able to play other videos such as YouTube or is it just Redbox? Can you give me information on what you see? Providing a screenshot would help. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.