We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox sync isn't installing fully

  • 1 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 7 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

I have a PC and notebook, both running Windows 7 Pro 64 bit. I have Nightly (beta) on the PC, Firefox (new installation) on the notebook. I want to sync. The PC goes through part of the process, the menu at top right shows my e-mail address. Options "sync" shows a bunch of checked boxes (for passwords etc). Clicking on "Manage" brings up a screen with "sign out" and "change password" - no recovery key, so I can't work back from the notebook as the second device. What do I do?

I have a PC and notebook, both running Windows 7 Pro 64 bit. I have Nightly (beta) on the PC, Firefox (new installation) on the notebook. I want to sync. The PC goes through part of the process, the menu at top right shows my e-mail address. Options "sync" shows a bunch of checked boxes (for passwords etc). Clicking on "Manage" brings up a screen with "sign out" and "change password" - no recovery key, so I can't work back from the notebook as the second device. What do I do?

การตอบกลับทั้งหมด (1)

more options

The current Nightly uses a new version of Sync that works differently and no longer uses a Sync key that is kept on the computer, but instead automatically generates the Sync key from the password.
You can no longer Sync to devices that use the previous version of Sync.