Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to remove About:blank which pops up when I try to surf.

  • 7 replies
  • 10 have this problem
  • 8 views
  • Last reply by revsgirl

more options

Firefox opens fine. I have the latest update. But when I try to open other websites "About:blank" pops up. I've opened Firefox in safe mode and About:blank does not pop up. I've looked in Add-ons and Extensions and cannot fine About:blank in order to remove. I do not see it in my list of programs either. Help! Thank you.

Firefox opens fine. I have the latest update. But when I try to open other websites "About:blank" pops up. I've opened Firefox in safe mode and About:blank does not pop up. I've looked in Add-ons and Extensions and cannot fine About:blank in order to remove. I do not see it in my list of programs either. Help! Thank you.

All Replies (7)

more options

Hello,

about:blank is only a address not a addon, you need disable addon by addon and test until you discover which addon is causing the popup.

See more:

more options

Firefox only shows 5 add-ons and they are all disabled but I still get About:blank pop up.

more options

Firefox only shows 5 add-ons and they are all disabled but I still get About:blank pop up.

more options

Firefox only shows 5 add-ons and they are all disabled but I still get About:blank pop up.

more options

What extensions do you have?

Can you include the troubleshooting information from "Help > Troubleshooting Information"?

more options

Are you in Private Mode? I suspect this will show About:Blank after the site is loaded. It does for me but I'm not sure because About:Blank is my Start/Home page.

more options

No, I don't think so. This is my personal computer. If so, I didn't set it up that way.