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Firefox 30 recurrently crashes with Windows 7 Pro

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

tdpeters
tdpeters
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Recurrent crashes since update to Version 30. Safe mode and complete clean reinstall no help. Recent crash reports noted below: Submitted Crash Reports Report ID Date Submitted bp-a039fa0c-59a6-4458-a9c6-89c0b2140710 7/9/2014 6:12 PM bp-f35fc21e-e285-46e1-a537-ca8732140709 7/8/2014 10:43 PM bp-efb52d24-577c-4be5-b93b-1b1572140709 7/8/2014 10:42 PM bp-bcd4e6c0-b733-42b9-a197-43c462140709 7/8/2014 10:23 PM bp-a768d046-1ce3-4b84-a5c6-4b44f2140709 7/8/2014 10:23 PM bp-9b38a594-77d4-42c9-b77f-aed7a2140709 7/8/2014 10:15 PM bp-f3f5024f-6c53-464b-8e9a-7fd222140709 7/8/2014 10:15 PM bp-86706471-f2c6-421f-9ed3-17ce72140709 7/8/2014 10:15 PM bp-5ebe6060-8518-42a7-969c-088d52140709 7/8/2014 10:14 PM bp-3d7fb1ad-2385-406b-a4b7-bbcfb2140709 7/8/2014 10:14 PM bp-1b3d88b0-9ddb-4ceb-b756-ee5112140709 7/8/2014 10:13 PM bp-23c5f974-1dc5-40c5-8ff0-d8ba02140709 7/8/2014 10:13 PM bp-0caba52a-37bf-4573-9dfa-685cf2140709 7/8/2014 10:13 PM bp-08fec85c-9079-41aa-b54f-57e552140709 7/8/2014 10:13 PM

Any ideas to help would be appreciated. Thanks

Recurrent crashes since update to Version 30. Safe mode and complete clean reinstall no help. Recent crash reports noted below: Submitted Crash Reports Report ID Date Submitted bp-a039fa0c-59a6-4458-a9c6-89c0b2140710 7/9/2014 6:12 PM bp-f35fc21e-e285-46e1-a537-ca8732140709 7/8/2014 10:43 PM bp-efb52d24-577c-4be5-b93b-1b1572140709 7/8/2014 10:42 PM bp-bcd4e6c0-b733-42b9-a197-43c462140709 7/8/2014 10:23 PM bp-a768d046-1ce3-4b84-a5c6-4b44f2140709 7/8/2014 10:23 PM bp-9b38a594-77d4-42c9-b77f-aed7a2140709 7/8/2014 10:15 PM bp-f3f5024f-6c53-464b-8e9a-7fd222140709 7/8/2014 10:15 PM bp-86706471-f2c6-421f-9ed3-17ce72140709 7/8/2014 10:15 PM bp-5ebe6060-8518-42a7-969c-088d52140709 7/8/2014 10:14 PM bp-3d7fb1ad-2385-406b-a4b7-bbcfb2140709 7/8/2014 10:14 PM bp-1b3d88b0-9ddb-4ceb-b756-ee5112140709 7/8/2014 10:13 PM bp-23c5f974-1dc5-40c5-8ff0-d8ba02140709 7/8/2014 10:13 PM bp-0caba52a-37bf-4573-9dfa-685cf2140709 7/8/2014 10:13 PM bp-08fec85c-9079-41aa-b54f-57e552140709 7/8/2014 10:13 PM Any ideas to help would be appreciated. Thanks

All Replies (2)

user669794
user669794
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Go to the link and follow the steps

FredMcD
FredMcD
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The only steps on that page is how the computer crashes.

https://support.mozilla.org/en-US/forums/contributors/709022 A long lasting, small crash we've seen has been nmsvc.dll (which is Bug 738661). This is a crash in Firefox caused by Covenant Eyes (a content filtering application). Unfortunately Covenant Eyes hasn't fixed this issue, and there isn't a good option to fix this in Firefox. For any users coming to our forums, the best thing they can do is to either remove Covenant Eyes and use another content filter, or switch browsers.