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why dose firefox crash every time i open my aol mail?

  • 5 replies
  • 5 have this problem
  • 1 view
  • Last reply by FredMcD

rstew23654
rstew23654
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i use firefox for aol and when i sign into aol and open my mail firefox crashes

i use firefox for aol and when i sign into aol and open my mail firefox crashes

Modified by rstew23654

Chosen solution

okay, glad i could help you

Read this answer in context 👍 1

All Replies (5)

Romain
Romain
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Hi rstew23654, have you tried to reset firefox following this howto here ?

rstew23654
rstew23654 Question owner
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thank you ROMSDU81, it seems to be working. At least now i can read my mail.

Romain
Romain
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Chosen Solution

okay, glad i could help you

Dave Moore
Dave Moore
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I have reinstalled twice but my AOL still doesn't open..

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.