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Win7 with FF 31, Android 4.2 smart phone with FF letest ver. using same account with 1 email. But phone is not get any pass, Bokmr, etc.

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  • Last reply by guigs

w3ur_team
w3ur_team
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Brother, We r using win7 with Mozila 31, Android 4.2 smart phone with Mozila latest ver. from google app store on 04/10/0214. Using same account with same email. But phone is not get any new information from win7 with Mozila 31. Pl z give helpful information.

Brother, We r using win7 with Mozila 31, Android 4.2 smart phone with Mozila latest ver. from google app store on 04/10/0214. Using same account with same email. But phone is not get any new information from win7 with Mozila 31. Pl z give helpful information.

Chosen solution

Hi w3ur_team, Thank you for your question. I understand that there are two devices that are logged into the Sync account. However the Android is not syncing.

There are two places we can check:

  1. In the Android Settings, under accounts is the attached account Firefox Sync or Firefox Sync (deprecated)?
  2. Do the login credentials work on accounts.firefox.com on the mobile device and are there any error messages on the Sync menu from Settings > Sync?

Please also see Firefox Sync troubleshooting and tips for more troubleshooting steps.

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guigs
guigs
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Chosen Solution

Hi w3ur_team, Thank you for your question. I understand that there are two devices that are logged into the Sync account. However the Android is not syncing.

There are two places we can check:

  1. In the Android Settings, under accounts is the attached account Firefox Sync or Firefox Sync (deprecated)?
  2. Do the login credentials work on accounts.firefox.com on the mobile device and are there any error messages on the Sync menu from Settings > Sync?

Please also see Firefox Sync troubleshooting and tips for more troubleshooting steps.