Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't delete messages anymore

  • 1 reply
  • 2 have this problem
  • 11 views
  • Last reply by Henk14

more options

The Trash folder in the left frame of my normal Thunderbird screen has disappaered. When I went to my accountsettings of Local Folders and from there to the window Select Local Map/Folder (I use TB in Dutch language), I saw that the Trash folders were disappared as well. I replaced the Trash folders, both the folder Trash.sbd and Trash.mozmsgs and looked what happened. I closed and restarted TB. And yes, the Trash folder was back in mij normal TB screen and I could delete massages again. Even the Junk folder deplaced Junk mail automatically to Trash. After a while (I don't remember if it was after closing and restarting TB) the Trash folder in my normal screen has disappeared again and I couldn't delete messages. I looked in the window Select Local Folder, both Trash folders were in it. I have deleted them and replaced, but TB didn't anything with it this time.

The Trash folder in the left frame of my normal Thunderbird screen has disappaered. When I went to my accountsettings of Local Folders and from there to the window Select Local Map/Folder (I use TB in Dutch language), I saw that the Trash folders were disappared as well. I replaced the Trash folders, both the folder Trash.sbd and Trash.mozmsgs and looked what happened. I closed and restarted TB. And yes, the Trash folder was back in mij normal TB screen and I could delete massages again. Even the Junk folder deplaced Junk mail automatically to Trash. After a while (I don't remember if it was after closing and restarting TB) the Trash folder in my normal screen has disappeared again and I couldn't delete messages. I looked in the window Select Local Folder, both Trash folders were in it. I have deleted them and replaced, but TB didn't anything with it this time.

All Replies (1)

more options

There is nobody overhere? Nobody to help me? I had found the solution but I have the same problem again and now the original solution as discribed in the sheet "Cannot delete messages" doesnot work anumore. Thanks