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This morning my password failed, even tho I changed nothing

bpurple47
bpurple47
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I am unable to access my email account. I get the following message: Sending of password for user Purpnet did not succeed. Mail server pop.verizon.net responded: Authentication failed

I did nothing to incur this failure. Can you help?

Since I cannot access my email, please respond at bob.purple@jamaicanjeemsproducts.com

Thank you.

I am unable to access my email account. I get the following message: Sending of password for user Purpnet did not succeed. Mail server pop.verizon.net responded: Authentication failed I did nothing to incur this failure. Can you help? Since I cannot access my email, please respond at bob.purple@jamaicanjeemsproducts.com Thank you.

Chosen solution

we get to respond at the email address you specify in the forum.

Please post your account settings from Troubleshooting information on the help menu. I guess Verizon have finally turned off some legacy settings that have not been updated, that is the usual cause anyway. Or your anti virus is having a spasm, but lets try the easy stuff first.

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All Replies (3)

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

we get to respond at the email address you specify in the forum.

Please post your account settings from Troubleshooting information on the help menu. I guess Verizon have finally turned off some legacy settings that have not been updated, that is the usual cause anyway. Or your anti virus is having a spasm, but lets try the easy stuff first.

bpurple47
bpurple47 Question owner
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Hi Matt...I called Verizon yesterday and was connected with someone (finally!) who was able to solve my problem. He was able to help me reset my password, which he speculates I had attempted the wrong password to access my email too many times, and Thunderbird shut me out. I simply couldn't figure out on my own how to rectify the situation. The problem resided at Verizon and, with their help, was resolved at Verizon. Thanks for getting back to me...

user01229325
user01229325
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FYI: Thunderbird does not shut anything out. Thunderbird cares nothing about your email password. Your providers server requests a password for your account and if you have saved one in Thunderbird it will provide it when asked. If anything cut you off it would be your providers server.