Ebay login loop with Firefox, but not with Chrome
When I log in to Ebay using Firefox, everything looks OK. I can buy and sell (so I'm definitely logged in), but when I attempt to go to "My Ebay", It presents the login screen, even though I am already logged in. If I fill in the login details, it simply re-asserts the login screen, and I sit in this loop indefinitely. I have cleared cache and cookies several times, and have deleted and reinstalled Firefox to no avail. When I contact Ebay support (I have spent 3 hours on thje chat support and 20 minutes on the phone), they tell me to use Chrome or IE. I downloaded Chrome, and I can access Ebay perfectly with it, but I am currently at my daughter's place for Christmas, so I am using her wireless connection, and we both use the same ISP (plus.net), and on her PC, she uses Firefox, and I can access My Ebay by signing in on her laptop. What's going on? For Ebay access, her Firefox works; mine doesn't. My Chrome works, but Firefox on my PC doesn't.
All Replies (7)
Clearing your Firefox cache and deleting your saved cookies for the site was going to be my first suggestion.
In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.
You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).
Any difference?
Please ignore
Modified by Mike Collins
Well, yes, there's a small difference. Before, when I logged in on the Ebay home page, it came back with "Hello Mike" - it recognised the login. Since trying in Safe mode, it doesn't recognise me any more at all. I don't know if this was a result of attempting a login in Safe mode, or whether it has happened for some other reason since I logged in last time, which was yesterday. I have tried both in Safe mode and in normal mode.
With Chrome, it still works perfectly.
Modified by Mike Collins
Cookies is where web sites stores information about you, including log-in data. Removing the cookie removes the websites data.
Could you check your cookie settings and make sure you are not blocking "third party" cookies? This article has the details on modifying those settings: Websites say cookies are blocked - Unblock them.
Many thanks for that. I found Ebay in my Blocked Cookies, and when I removed it, all was sweetness and light once more.
Problem solved. Now I can get rid of Chrome again.
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