This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bank doesn't recognize my computer on FF but does on IE.

  • 2 replies
  • 3 have this problem
  • 11 views
  • Last reply by FredMcD

more options

When I attempt to log in to my banking account the bank doesn't recognize my computer. I have told the bank system that this is a private computer on earlier logins yet it asks for additional authentication each time. This does not occur when I use Internet Explorer, only with FireFox.

When I attempt to log in to my banking account the bank doesn't recognize my computer. I have told the bank system that this is a private computer on earlier logins yet it asks for additional authentication each time. This does not occur when I use Internet Explorer, only with FireFox.

All Replies (2)

more options

I don't know what kind of security your bank requires, But if your FF 34 was updated it might have SSLv3 turned of.

See Mozilla's security blog The poodle attack and the end of SSLv3

more options

Basically, the web site places a cookie so that it knows that computer. BUT, by using a different browser, you are now using different cookies. If there is something on the page to remember that computer, try using it. But I don't know if it works for two browsers.