This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

You Tube videos will only play at 360p and 240p, no 480p. Was working before yesterday.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by philipp

kmcvety
kmcvety
more options

Standard definition You Tube videos will only play at 360p and 240p, no 480p. HD videos will play at 720p, no 1080p. It was working until yesterday. I have not made any changes to Firefox. I tried upgrading to the latest version. This is not helping either. I don't have this problem when using Internet Explorer. The problem exists on both of my computers.

Standard definition You Tube videos will only play at 360p and 240p, no 480p. HD videos will play at 720p, no 1080p. It was working until yesterday. I have not made any changes to Firefox. I tried upgrading to the latest version. This is not helping either. I don't have this problem when using Internet Explorer. The problem exists on both of my computers.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello kmcvety, this should be an issue which is going to be resolved in firefox 36 - you could try it out right now in the beta version: https://www.mozilla.org/firefox/beta/