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ico images not loading

  • 5 replies
  • 2 have this problem
  • 9 views
  • Last reply by km9v

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I have trouble on multiple websites some buttons or links that have an image file such as .ico will not load. All the appears is a square w/ 4 letters/numbers. I've looked at several questions here & have not been able to fix this issue.

I have trouble on multiple websites some buttons or links that have an image file such as .ico will not load. All the appears is a square w/ 4 letters/numbers. I've looked at several questions here & have not been able to fix this issue.

All Replies (5)

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Hi km9v, The file that stores the ico files might be corrupted.

This question has the file path where the temporary files are located on a Windows 8.1 machine and the ico file should be close by: https://support.mozilla.org/en-US/que.../1034613

If you also clear the temporary files you may be able to load them into the cache again. However, deleting temporary files does also clear out othe stored files.

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Missing icons are usually supplied by a font that is downloaded from the server (@font-face) as you might see by little boxes that show the hex code of the characters instead.

Make sure that you allow pages to choose their own fonts.

  • Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value).

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gfx.downloadable_fonts is enabled. "Allow pages to choose their own fonts, instead of my selections above" is also checked. This issue is also occurring in chrome & IE. I believe it has something to do w/ segoe UI font not displaying properly. I've tried using different versions of the font w/ no change. For example: at msn (dot) com the "MSN" , "Outlook", "Office"..... items show up as a square with 2x2 letters/numbers instead of the some sort of icon. Under inspect element, they all use segoe UI font.

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Has anything been changed in the Windows Control Panel under colors for fonts?

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No, other than the segoe UI font I updated it to a later version then revert back to the original version.