This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have enabled cookies, but I still can't access the website. HELP!

  • 2 replies
  • 5 have this problem
  • 6 views
  • Last reply by cor-el

palooka5
palooka5
more options

I have enabled cookies, but I still can't access the website. I keep getting a pop up asking me to enable cookies. How do I fix this?? See screenshots. HELP!!!

I have enabled cookies, but I still can't access the website. I keep getting a pop up asking me to enable cookies. How do I fix this?? See screenshots. HELP!!!

All Replies (2)

palooka5
palooka5 Question owner
more options

I tried to load screenshots, but it just kept showing the spinning circle icon and would not load the images.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

You can also check if DOM Storage is enabled.

You can check to make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

See also:

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can also try to crop images and only keep the relevant part(s) and possibly save them with a higher compression value.