Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Forgotten sync password and can't find the "forgot password" button/link in option-sync tab.

  • 2 replies
  • 3 have this problem
  • 25 views
  • Last reply by loyheng

loyheng
loyheng
more options

Mozilla firefox help database instructed us to access option-sync tab as follow to reset password 1. Click the menu button New Fx Menu and choose Options. 2. On the Sync tab, click Sign in to open the Sign in page. 3. On the Sign in page, click Forgot password? Firefox will send you a reset email. 4. Follow the instructions in your reset email to change your password.

but in my firefox 36.0.4 there isn't any Sign in link, just Manage firefox account link. Clicked Manage to open manage account page, still can't find "Forgot password" link as stated above. So how do we reset password to sync? Please advise anyone.

Mozilla firefox help database instructed us to access option-sync tab as follow to reset password 1. Click the menu button New Fx Menu and choose Options. 2. On the Sync tab, click Sign in to open the Sign in page. 3. On the Sign in page, click Forgot password? Firefox will send you a reset email. 4. Follow the instructions in your reset email to change your password. but in my firefox 36.0.4 there isn't any Sign in link, just Manage firefox account link. Clicked Manage to open manage account page, still can't find "Forgot password" link as stated above. So how do we reset password to sync? Please advise anyone.

Chosen solution

At first Go to https://accounts.firefox.com/settings

  1. If you already signed in with your sync account
    • You will see a message You are signed in as yourname@mail.com
    • Sign out from your present account.
    • Then you'll see log in page. At the bottom of the form you'll find Forgot password?
  1. If you aren't signed in with sync account
    • Then you'll see log in page.
    • At the bottom of the form you'll find Forgot password?
Read this answer in context 👍 0

All Replies (2)

Sashoto Seeam
Sashoto Seeam
more options

Chosen Solution

At first Go to https://accounts.firefox.com/settings

  1. If you already signed in with your sync account
    • You will see a message You are signed in as yourname@mail.com
    • Sign out from your present account.
    • Then you'll see log in page. At the bottom of the form you'll find Forgot password?
  1. If you aren't signed in with sync account
    • Then you'll see log in page.
    • At the bottom of the form you'll find Forgot password?
loyheng
loyheng Question owner
more options

Thanks a lot bro. At last. But firefox sign-out is confusing. Instead of sign-out link/button, firefox used "disconnect" which I was a bit wary of clicking. Anyway, thank you.