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Firefox crashes when I close, so log in information isn't saved, can't reset since first thing it does is try to restart firefox.

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  • Last reply by guigs

jstafford
jstafford
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Everytime I close firefox it crashes, so my log in information isn't saved for various sites I use frequently. I tried resetting to defaults, but since the first thing it does is restart Firefox, the same things happens, it crashes and does not open or reset to default setting. Starting in safe mode appears to do the same thing, but I'm trying to go to safemode from with in Firefox, so it need to restart first.

Everytime I close firefox it crashes, so my log in information isn't saved for various sites I use frequently. I tried resetting to defaults, but since the first thing it does is restart Firefox, the same things happens, it crashes and does not open or reset to default setting. Starting in safe mode appears to do the same thing, but I'm trying to go to safemode from with in Firefox, so it need to restart first.

All Replies (1)

guigs
guigs
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Hi jstafford, Thank you for your post. I understand that login information is not being stored in the browser due to crashes and this happens in Safe Mode and after a refresh.

Are there crash reports? Send plugin crash reports to help Mozilla improve Firefox If you can copy the last 5 submitted crashes we would be happy to further investigate.

In order to also troubleshoot passwords not saving, please consider these troubleshooting steps: Usernames and passwords are not saved