Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox does not remembe the login name for the user login name on secure sites.

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by guigs

more options

My user got a new computer and I installed the latest version of firefox. It no longer remembers user names on secure sites and the employee does not like the fact that she has to type in her user name every time she needs to log into the site. The browser is set to automatically save user names and passwords.

My user got a new computer and I installed the latest version of firefox. It no longer remembers user names on secure sites and the employee does not like the fact that she has to type in her user name every time she needs to log into the site. The browser is set to automatically save user names and passwords.

All Replies (1)

more options

Please first update your plugins, Flash has a new version. Does this happen in Safe Mode?

First troubleshooting steps are:

It is also possible to check the saved passwords to make sure that the information is saved. On an https site that does not autofill the information for logging in , the username is blank. I removed the entry by right cicking on the page, selecting "Page Info" and under "Security" viewing the saved passwords.