This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My firefox for android on root nexus 5 got hacked by adware and I keep getting redirected to other pages. I have uninstalled and reinstalled didn't work. Help

Ritrup
Ritrup
more options

hi My Firefox for android is hacked by some adware or malware called youradexchange.com and one more which I'm not able to read(as it keeps flicking from one link to another). The browser gets redirected to some inappropriate sites or opens up Google Playstore. I have run anti virus apps but it does not detect anything. I have uninstalled and reinstalled the Firefox app, but nothing changes. I manually deleted all cookies and other browser data, but nothing changes. I have tried searching the issue on Google but didn't get any solution for Firefox for Android App. Please help not able to use the browser at all.

P.S: I'm using a Nexus 5 Rooted running Android 5.1.0

Regards Ritrup

hi My Firefox for android is hacked by some adware or malware called youradexchange.com and one more which I'm not able to read(as it keeps flicking from one link to another). The browser gets redirected to some inappropriate sites or opens up Google Playstore. I have run anti virus apps but it does not detect anything. I have uninstalled and reinstalled the Firefox app, but nothing changes. I manually deleted all cookies and other browser data, but nothing changes. I have tried searching the issue on Google but didn't get any solution for Firefox for Android App. Please help not able to use the browser at all. P.S: I'm using a Nexus 5 Rooted running Android 5.1.0 Regards Ritrup

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

That sounds bad... couple questions:

(1) Does your Firefox show any add-ons here:

menu > Tools > Add-ons

I think the only one that normally comes with Firefox is the OpenH264 1.3.

(2) Do you have Firefox set to Sync with a desktop system? If so, is that one clean or could some problem settings be transferring?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Also, I've never uninstalled Firefox on Android before, so I don't know whether that flushes all of your data or whether some data is retained during an uninstall/reinstall cycle. If data is retained, you can flush it using Android's App settings, which would be similar to deleting your profile on a desktop version of Firefox:

Settings > Apps > Firefox > "Clear Data"