Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Transfer from desktop (Win 7) to Andriod cell phone

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Hi,

I am preparing a long road trip and saved a lot of pages in my bookmarks in my desktop. I -carefully :)- read and followed your instructions, synced my desktop and my cell phone, sent all bookmarks (and, I guess, history and cookies???) to the cell phone. They have disappeared in both :(((((.

What did I do wrong and how can I retrieve them?

Could you please rescue me? I would be very grateful. Thanks a lot

Hi, I am preparing a long road trip and saved a lot of pages in my bookmarks in my desktop. I -carefully :)- read and followed your instructions, synced my desktop and my cell phone, sent all bookmarks (and, I guess, history and cookies???) to the cell phone. They have disappeared in both :(((((. What did I do wrong and how can I retrieve them? Could you please rescue me? I would be very grateful. Thanks a lot

All Replies (1)

more options

You can check for problems with the places.sqlite database file in the Firefox profile folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

If deleting places.sqlite files didn't make Firefox restore the bookmarks from a JSON backup didn't work you then you can try to restore an older JSON backup.

The name of a compressed .jsonlz4 backup included the total item count.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.json