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can't receive emails. Tried all of your suggestions. IPS is correct

  • 4 replies
  • 6 have this problem
  • 3 views
  • Last reply by Tinboat

rvklauer
rvklauer
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Just installed Thunderbird. I can send email, but not receive them. My email server does receive them and the Server addresses are correct. Have tried all your suggestions to no avail. I have Windows 7 and use Goggle Chrome.

I was previously using Incredimail but all of a sudden it would not open. I uninstalled and re installed it but still would not open. I have uninstalled it when I downloaded Thunderbird.

Just installed Thunderbird. I can send email, but not receive them. My email server does receive them and the Server addresses are correct. Have tried all your suggestions to no avail. I have Windows 7 and use Goggle Chrome. I was previously using Incredimail but all of a sudden it would not open. I uninstalled and re installed it but still would not open. I have uninstalled it when I downloaded Thunderbird.

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/en-US/kb/cannot-receive-messages

rvklauer
rvklauer Question owner
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I tried everything you suggested but still can't receive emails through TB.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Tinboat
Tinboat
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rvklauer said

I tried everything you suggested but still can't receive emails through TB.

Same here