Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My firefox doesn't load and I have tried everything. What should I do?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

silveringking
silveringking
more options

Hi here's the problem, somehow about a hour ago my firefox just stopped working, it doesn't load any page, all I have is a white page and the signal that firefox is loading, no error, no nothing. I already tried the steps here:

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Didn't work.

Also I first thought to be an internet problem, because pages were working fine one momment and the other nothing worked, I called my Internet Provider's Call Support and we did a root uninstall of firefox, it didn't work either, we also checked the ports at skype to see if traffic was slowing down firefox but it is not that.

Can you help me out?

Thank you!

Hi here's the problem, somehow about a hour ago my firefox just stopped working, it doesn't load any page, all I have is a white page and the signal that firefox is loading, no error, no nothing. I already tried the steps here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Didn't work. Also I first thought to be an internet problem, because pages were working fine one momment and the other nothing worked, I called my Internet Provider's Call Support and we did a root uninstall of firefox, it didn't work either, we also checked the ports at skype to see if traffic was slowing down firefox but it is not that. Can you help me out? Thank you!

Chosen solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

silveringking
silveringking Question owner
more options

FredMcD said

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}

Actually I rebooted the pc and it all started working again, also it wasn't after some update, I was navigating for a few hours then out of nothing it stopped working.

FredMcD
FredMcD
more options

Chosen Solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.