This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My mail account is on Cox.net and I send it to Thunderbird because it is better and periodically, like once a month my mail in our 2 accounts dissappears.

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Matt

more options

My main mail account is with cox.net. I forward it to Thunderbird on my account and also my wife's account. For the last 4 months, at least every 3-4 weeks, all of our incoming mail disappears. It is gone from our Thunderbird inbox and also our cox.net inbox. I have gone through my settings and it does not delete mail till I tell it to. I really prefer Thunderbird and I contribute to Mozilla, but I really need to get this problem fixed. I have Thunderbird mail on 5 computers .

My main mail account is with cox.net. I forward it to Thunderbird on my account and also my wife's account. For the last 4 months, at least every 3-4 weeks, all of our incoming mail disappears. It is gone from our Thunderbird inbox and also our cox.net inbox. I have gone through my settings and it does not delete mail till I tell it to. I really prefer Thunderbird and I contribute to Mozilla, but I really need to get this problem fixed. I have Thunderbird mail on 5 computers .

All Replies (1)

more options

Are you using IMAP? It really sounds list Cox is deleting old mail on the server and this change is reflected in the synchronized IMAP account