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Firefox crashes, then it refuses to load webpages

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by philipp

bms4au
bms4au
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Most recent crash report ID: bp-3ca88213-ca9d-41e5-8a52-24db72160210

Mozilla crashes, then, when it opens back up, it cannot load webpages. It can long webpages' ip address, but it cannot load their DNS. The only fix I have found is to open up Internet Explorer, reinstall firefox, then open it back up. From there, the internet finally works/connects. This issue has been going on for about a week now.

Most recent crash report ID: bp-3ca88213-ca9d-41e5-8a52-24db72160210 Mozilla crashes, then, when it opens back up, it cannot load webpages. It can long webpages' ip address, but it cannot load their DNS. The only fix I have found is to open up Internet Explorer, reinstall firefox, then open it back up. From there, the internet finally works/connects. This issue has been going on for about a week now.

Chosen solution

yes, you are right - this new version is just fresh "out of the press" & it contains some changes that we hope can solve the exact crashing/page loading issue that you have described there...

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All Replies (3)

philipp
philipp
  • Moderator
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hi bms4au, can you please try if the 44.0.2 update which has just been released can address that issue? you can download and install it from https://www.mozilla.org/en-US/firefox/all/

bms4au
bms4au Question owner
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philipp said

hi bms4au, can you please try if the 44.0.2 update which has just been released can address that issue? you can download and install it from https://www.mozilla.org/en-US/firefox/all/

Must have literally just been released in the past couple hours! I reinstalled firefox just a couple hours ago.

I have installed the update. I will report back if Firefox crashes again.

philipp
philipp
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Chosen Solution

yes, you are right - this new version is just fresh "out of the press" & it contains some changes that we hope can solve the exact crashing/page loading issue that you have described there...