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I can't view email messages in HTML format

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  • Last reply by Matt

Rocko262c
Rocko262c
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18 March 2016

I have the newest version of Thunderbird (38.7.0) installed and can't view incoming messages in HTML format.

I have made sure to: 1.0 click on "View", click on "Message Body As", and selected "Original HTML"

This does nothing. I can view the source of the email and see the code for HTML, but I can't view anything.

Can someone kindly help?

Cheers, Rocko

18 March 2016 I have the newest version of Thunderbird (38.7.0) installed and can't view incoming messages in HTML format. I have made sure to: 1.0 click on "View", click on "Message Body As", and selected "Original HTML" This does nothing. I can view the source of the email and see the code for HTML, but I can't view anything. Can someone kindly help? Cheers, Rocko

Modified by Matt

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Matt
Matt
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To diagnose problems with Thunderbird. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.