This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

receiving same junk email repeatedly all post marked at 3:39 AM, getting no other mail

more options

Responded to A POP-UP message to 'update' ThunderBird. Did so, and ever since been continuously been receiving one particular junk mail asking me to " check my credit score ". The same message, probably 15 minutes over last 12 hours. No other incoming messages appear. When I ask Thunderbird to " receive all messages " I get a message box stating that the my account is being 'processed'. I've marked the message as junk and ask for junk-rules to be applied but the offending message continues. It's not a pretty picture!

Responded to A POP-UP message to 'update' ThunderBird. Did so, and ever since been continuously been receiving one particular junk mail asking me to " check my credit score ". The same message, probably 15 minutes over last 12 hours. No other incoming messages appear. When I ask Thunderbird to " receive all messages " I get a message box stating that the my account is being 'processed'. I've marked the message as junk and ask for junk-rules to be applied but the offending message continues. It's not a pretty picture!

All Replies (1)

more options

Go log into your account at your providers web mail page and delete the problem message.