Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

retrieve disappeared sent messages

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Zenos

more options

My sent messages have largely disappeared. I see only very recent sent messages and one very old message. All others have disappeared. How can I retrieve them? Many thanks

My sent messages have largely disappeared. I see only very recent sent messages and one very old message. All others have disappeared. How can I retrieve them? Many thanks

All Replies (3)

more options

http://kb.mozillazine.org/Disappearing_mail

You may not be able to recover the disappeared messages though.

more options

is there no way?. How does this happen?

I will have  to change to a different email.  Losing messages is  incredibly disturbing and I'm losing confidence in Thunderbird.
more options

Are the sent messages managed by Thunderbird or stored on a server?

If you don't understand where or how your messages are stored, and what retention policies are in place, and given that you are presumably not making backups, then it's quite possible it will happen again with any other email client.