This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can i log in to Thunderbird now? I never had a Username.

  • 1 reply
  • 1 has this problem
  • 21 views
  • Last reply by christ1

wisco2
wisco2
more options

Thunderbird receives e-mail from my pmc3343@aol.com e-mail account. I never had a username for Thunderbird. When I clicked the Thunderbird icon, a screen came up that only asked for my password, which happens to be the same password for my aol e-mail account. This update 45.0 to Thunderbird was pushed to me, I did not ask for it. It seems to be downloading my aol mail automatically, whether I am signed in or not. When it does this it disappears from aol. I can not sign in to Thunderbird now, so you have taken away my access to my e-mail. What do we do about this.

Thunderbird receives e-mail from my pmc3343@aol.com e-mail account. I never had a username for Thunderbird. When I clicked the Thunderbird icon, a screen came up that only asked for my password, which happens to be the same password for my aol e-mail account. This update 45.0 to Thunderbird was pushed to me, I did not ask for it. It seems to be downloading my aol mail automatically, whether I am signed in or not. When it does this it disappears from aol. I can not sign in to Thunderbird now, so you have taken away my access to my e-mail. What do we do about this.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
I never had a username for Thunderbird.

Of course not. Thunderbird is an email client, and you use it to access an email account you set up with an email provider (AOL). Hence you do also have a AOL user ID to login to your (AOL) account.

It seems to be downloading my aol mail automatically, whether I am signed in or not.

Thunderbird will prompt you for a password when you access your account, unless you told Thunderbird to remember the password.

When it does this it disappears from aol.

If you set up your account as POP, this is the expected behavior, unless you told Thunderbird to leave messages on the server.

I can not sign in to Thunderbird now

As said before, you do not sign in to Thunderbird regardless. See https://support.mozilla.org/en-US/kb/cannot-receive-messages

Use webmail as a workaround until you fixed the problem.