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subject and correspondents fields are blank for some but not all emails I receive. SOLVED by repairing folder

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  • 4 have this problem
  • 18 views
  • Last reply by Fossil33

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Recently the subject and correspondents fields are blank for some of the emails I receive. This started several weeks ago and has gotten progressively worse. Some of the emails are OK. These emails are from a variety of senders. I have not added any add-ons or extensions. I tried safe mode and turning off add-ons and extensions. Still doesn't help. This occurs with 2 different accounts I have.

Recently the subject and correspondents fields are blank for some of the emails I receive. This started several weeks ago and has gotten progressively worse. Some of the emails are OK. These emails are from a variety of senders. I have not added any add-ons or extensions. I tried safe mode and turning off add-ons and extensions. Still doesn't help. This occurs with 2 different accounts I have.

Modified by Wayne Mery

Chosen solution

Are these emails (all your emails in the folder really) still available on web mail?

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It's possible your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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Thanks for the idea. I did as directed and repaired the folder after creating a backup. Unfortunately it didn't help. The interesting thing is if I use Outlook as the client all of the subject and correspondent data is present.

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Chosen Solution

Are these emails (all your emails in the folder really) still available on web mail?

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yes. I tried repairing the folder again. The next time I opened Thunderbird all of the new emails had the subject and correspondents fields filled in. I could not retrospectively fix those that were previously missing but I think the problem is solved going forward. Thanks...