This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

keep getting error that software update failed

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by PT

PT
PT
more options

"Something is preventing Thunderbird from updating securely. Please make sure that you have the latest version of Thunderbird."

I get this error message regularly each week even though I have the latest version installed and I have always had the automatic update properly configured....why does this keep happening?

I recently installed Windows 10 and could not get their edge browser to work well nor their cortana to even open, so perhaps there is another problem too?

Thanks,

"Something is preventing Thunderbird from updating securely. Please make sure that you have the latest version of Thunderbird." I get this error message regularly each week even though I have the latest version installed and I have always had the automatic update properly configured....why does this keep happening? I recently installed Windows 10 and could not get their edge browser to work well nor their cortana to even open, so perhaps there is another problem too? Thanks,

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Odd one. Please check how many versions of Thunderbird are installed.

Settings > control panel > programs and features what is listed for Thunderbird?

PT
PT Question owner
more options

Hello Toad-Hall; Sorry it took so long to reply, we are in the middle of moving, so time and services are in constant flux. It also took me a while to find 'program and features' on Windows 10, as it isn't as easy as outlined. Regardless, I have only 1 version of Thunderbird 45.2.0 installed. Today I got that error message again. I cannot tell the reason for it, it just pops up every so often. Any suggestions would be appreciated. Thanks, PT