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When I changed ISP I needed to update my outgoing maill server settings, however I can't find anywhere to add a password or to edit one that is already there.

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  • Last reply by Tonnes

jby08
jby08
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Basically when I changed ISP they needed to change my outgoing settings, however the password is different and it just keeps failing because there is no password. I can receive email no problem with the original settings, however when changing outgoing SMTP settings there is nowhere to add the password. I have tried removing the saved password from the privacy section but thunderbird at no point allows me or prompts me set up the password for the SMTP outgoing. I have exhausted all of the help and support and am not sure what to do next. Literally just need to adjust the password for outgoing only. Can anyone help with this? Thunderbird is fully up to date etc.

Basically when I changed ISP they needed to change my outgoing settings, however the password is different and it just keeps failing because there is no password. I can receive email no problem with the original settings, however when changing outgoing SMTP settings there is nowhere to add the password. I have tried removing the saved password from the privacy section but thunderbird at no point allows me or prompts me set up the password for the SMTP outgoing. I have exhausted all of the help and support and am not sure what to do next. Literally just need to adjust the password for outgoing only. Can anyone help with this? Thunderbird is fully up to date etc.

All Replies (1)

Tonnes
Tonnes
  • Locale Leader
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Hello.

Assuming you were using the SMTP server from your old ISP previously, chances are there was no password required for it, which is rather common. When switching to another ISP and using that ISPs SMTP server, the same may be true, OR the new (or old) SMTP server does/did require one allright.

Most likely, you need to check the Outgoing server (SMTP) server settings in the bottom of the list on the left when opening Account settings. Make sure the one that has "Default" (or if not, another SMTP server listed here which is also selected at the bottom in the right section when selecting any account on the left) matches the settings for your new ISP. That means the Security and Authentication section at the bottom of its properties dialog (doubleclick or click Edit) may require you to have entered a username at the bottom.

When the username field is left empty, no password should be required, or rather, asked for. When a username was set however, it would ask for a password once, which should be stored in the password manager. Therefore, after removing the password from the password manager, make sure the username has also been removed if the new ISP does not require it, or enter the new username and provide the new password when prompted, but only if your ISP requires authentication for sending.

Does that help?