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Background color of all of my charts just changed. Many dashboard pages affected.

  • 4 replies
  • 2 have this problem
  • 11 views
  • Last reply by FredMcD

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I build dashboards in Oracle OBIEE 11G. There are many pages and reports that include charts. The background on every chart just turned from white to a medium-dark grey in Firefox, rendering them unreadable. This did not occur in Chrome or IE. Even if I do adjust the chart color settings from "default" to white, a grey frame remains.

I build dashboards in Oracle OBIEE 11G. There are many pages and reports that include charts. The background on every chart just turned from white to a medium-dark grey in Firefox, rendering them unreadable. This did not occur in Chrome or IE. Even if I do adjust the chart color settings from "default" to white, a grey frame remains.

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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All Replies (4)

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These charts are rendered in Adobe Flash 23.0.0.205

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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This fixed it! Thanks. Now I just have to share it with 300 users.

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Glad to help. Safe Surfing.

If it does come back, please post a new question.