This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps asking if I want to update.

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by mattcamp

cchinn
cchinn
more options

Running Windows 10. Every time when opening Firefox it asks if I want the updater to make changes to my computer. If I answer yes, it appears to download. Open it again and same thing. If I answer no, a small window in the upper right of the screen states: "Firefox cannot update to the latest version. Download a fresh copy of Firefox and we'll help you install it."

If I look at what version I'm running in the Help menu, it shows version 55(32-bit); again appears to download something and has a button "Restart to update Firefox". If I click the button it restarts Firefox. But nothing changes. Close Firefox, open again and it again asks the same questions.

Running Windows 10. Every time when opening Firefox it asks if I want the updater to make changes to my computer. If I answer yes, it appears to download. Open it again and same thing. If I answer no, a small window in the upper right of the screen states: "Firefox cannot update to the latest version. Download a fresh copy of Firefox and we'll help you install it." If I look at what version I'm running in the Help menu, it shows version 55(32-bit); again appears to download something and has a button "Restart to update Firefox". If I click the button it restarts Firefox. But nothing changes. Close Firefox, open again and it again asks the same questions.

All Replies (3)

mattcamp
mattcamp
more options

Uninstall Firefox, download the latest version from the official website and re-install it.

cchinn
cchinn Question owner
more options

Will that get rid of all my bookmarks? Or do I need to export as HTML file and then import after re-install?

mattcamp
mattcamp
more options

You'd better export your bookmarks to an .HTML file first, so you can easily restore them afterward.

Modified by mattcamp