This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Browser Crashes For PC Users Using Windows XP

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

rjrocker
rjrocker
more options

I am the owner of a website i.e http://alexwebhosting.com Yesterday, One of my website users send me an email that he is having difficulty accessing my site. When I collected more information, I came to know he is using Windows XP and trying to access my site through laptop. When I myself tested my site using the same operating system, I also faced the similar issue. Is there any way we can fix this issue?

I am the owner of a website i.e http://alexwebhosting.com Yesterday, One of my website users send me an email that he is having difficulty accessing my site. When I collected more information, I came to know he is using Windows XP and trying to access my site through laptop. When I myself tested my site using the same operating system, I also faced the similar issue. Is there any way we can fix this issue?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Was Firefox able to capture any crash reports on the XP systems? If you are getting the Mozilla Crash Reporter form, Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Could this be related to using emoji icons?