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Since the new upgrade to ver 57 I have had a problem with several web pages asking me to turn off my adblocker program. I do not have a adblocker.

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  • Last reply by Bamamiss

Bamamiss
Bamamiss
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I contest and several web pages ask me to turn off adblocker. I do not have an adblocker. Also I have noticed that other pages and my email ads have been blocked. The problem is that some of the contest pages have the entry form blocked. I did not have this problem before the upgrade to ver. 57. I have looked in my add ons and there is not a adblocker. Did the new version have a hidden adblocker? How can this be solved?

I contest and several web pages ask me to turn off adblocker. I do not have an adblocker. Also I have noticed that other pages and my email ads have been blocked. The problem is that some of the contest pages have the entry form blocked. I did not have this problem before the upgrade to ver. 57. I have looked in my add ons and there is not a adblocker. Did the new version have a hidden adblocker? How can this be solved?

Chosen solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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All Replies (2)

Mkll
Mkll
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Chosen Solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Bamamiss
Bamamiss Question owner
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The refresh did clear up the problem I was having. Thanks for the help..