This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

tabs keep crashing

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

Firefox tabs keep crashing at random times. Tried reinstalling. Most recent crash reports. I noticed on the crash reports it lists build architecture as AMD64 when I have an Intel. Maybe not related but I thought i'd mention it. 15ced1e6-2231-4586-8b4a-22b56ffecc4e 1/15/2018 11:46 PM 336ccb8b-4c9d-4a14-8ead-236c12e256e8 1/15/2018 10:11 PM f99d24d9-795c-4976-8e73-4c9c983eb615 1/15/2018 9:56 PM

Firefox tabs keep crashing at random times. Tried reinstalling. Most recent crash reports. I noticed on the crash reports it lists build architecture as AMD64 when I have an Intel. Maybe not related but I thought i'd mention it. 15ced1e6-2231-4586-8b4a-22b56ffecc4e 1/15/2018 11:46 PM 336ccb8b-4c9d-4a14-8ead-236c12e256e8 1/15/2018 10:11 PM f99d24d9-795c-4976-8e73-4c9c983eb615 1/15/2018 9:56 PM

All Replies (1)

more options

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: