We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I restore my bookmarks?

AndreiPadure
AndreiPadure
more options

I have lots of bookmarks and firefox sync. Somehow they got duplicated. I don't know if FF sync did this or my old xmarks extensions (which I disabled sometime ago). I tried to restore from FF bookmark backups. All I get is: "Unable to process the backup file" but all my current (duplicated) bookmarks were deleted. How can I restore my bookmarks?

I have lots of bookmarks and firefox sync. Somehow they got duplicated. I don't know if FF sync did this or my old xmarks extensions (which I disabled sometime ago). I tried to restore from FF bookmark backups. All I get is: "Unable to process the backup file" but all my current (duplicated) bookmarks were deleted. How can I restore my bookmarks?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

If Sync was Connected when you tried to Restore a bookmark backup from Firefox, chances are Sync won't have your bookmarks on the Sync server.

If Sync was Disconnected try logging in and see if they will Sync back to that device.

What about other devices connected to that Sync account? Your bookmarks should still be on that device; unless the bookmarks on the Sync server got wiped and that "change" was propagated to the other connected devices ...

BTW, we have had many reports of issues with Sync duplicating bookmarks when Xmarks was being used at the same time as Sync was connected.