This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When i transferring an email to another folder no longer shows the attached files

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Talix73

more options

When i transferring an email to another folder no longer shows the attached files. When i try open attached file (pdf) i see error (attach picture). When i delete this email, in trash I again can see attached files.

When i transferring an email to another folder no longer shows the attached files. When i try open attached file (pdf) i see error (attach picture). When i delete this email, in trash I again can see attached files.

Chosen solution

re :When i transferring an email to another folder

I'm presuming you are talking about an imap mail account. Please let me know if using pop.

Are you talking about transfering from one imap folder eg: Inbox to another imap folder? OR transfering from imap folder to another folder in 'Local Folders' mail account?

In Account Settings > Synchronisation & Storage Do you use the option to 'keep messages for this account on this computer' ? click on 'Advanced' button Are both of those folders in the list and are they selected?

Read this answer in context 👍 0

All Replies (3)

more options

Talix73 said

When i transferring an email to another folder no longer shows the attached files. When i try open attached file (pdf) i see error (attach picture). When i delete this email, in trash I again can see attached files.
more options

Chosen Solution

re :When i transferring an email to another folder

I'm presuming you are talking about an imap mail account. Please let me know if using pop.

Are you talking about transfering from one imap folder eg: Inbox to another imap folder? OR transfering from imap folder to another folder in 'Local Folders' mail account?

In Account Settings > Synchronisation & Storage Do you use the option to 'keep messages for this account on this computer' ? click on 'Advanced' button Are both of those folders in the list and are they selected?

more options

Yes, everything is as you wrote, but the problem was solved by itself. I did not do anything. Perhaps some bug. Thanks!