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When opening any email, FROM address displays as my address and not senders

WeatherMike
WeatherMike
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After upgrading to Win10 on a 64 bit machine, INBOX appears normal. However, when any email in that INBOX is opened, the window that appears is a REPLY ALL window with the RFOM address being mine and the TO address being the sender of that particular email. I see an error message stating "A unique identity matching the From address was not found. The message will be sent using the current From Field and settings from identity <my email address>". What I would expect to see in this window would be the opened email displaying the name of the sender in the FROM field along with the options to Forward, Reply, Delete, etc.

After upgrading to Win10 on a 64 bit machine, INBOX appears normal. However, when any email in that INBOX is opened, the window that appears is a REPLY ALL window with the RFOM address being mine and the TO address being the sender of that particular email. I see an error message stating "A unique identity matching the From address was not found. The message will be sent using the current From Field and settings from identity <my email address>". What I would expect to see in this window would be the opened email displaying the name of the sender in the FROM field along with the options to Forward, Reply, Delete, etc.

Chosen solution

Same result in safe mode (hold Shift when you launch TB)?

If it's the same in safe mode, right-click the Inbox, Properties, Repair Folder. Does it make any difference? You may want to first backup your profile in case the repair has negative effects.

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All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Same result in safe mode (hold Shift when you launch TB)?

If it's the same in safe mode, right-click the Inbox, Properties, Repair Folder. Does it make any difference? You may want to first backup your profile in case the repair has negative effects.

WeatherMike
WeatherMike Question owner
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I tried that, but had no luck. After messing with it for a while longer I decided to reload Win10 since it was still being set up. With it reloaded, I then reloaded TB and the problem was resolved. While I would have liked to know the exact cause of the problem, it was the quickest way to resolve it.

Thanks for the suggestion.

sludge7051-x
sludge7051-x
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. . . a REPLY ALL window

. . . "A unique identity matching the From address was not found."

I think it's from an e-mail not being set up properly in the Unified view. I did the following, and that fixed the above. Here are my notes (below)

If you did a complete re-install, that's probably how it got fixed.

- - - - - - - - - - - - - - - -

Unified view - adding e-mails

If adding a new e-mail, right-click on the Unified view Inbox / Properties / Choose / and [check] to add it

This has to be done for ALL of the folders:

Inbox Drafts Templates Sent Archives Junk Trash