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NHL.com videos have problems with audio looping on latest Firefox.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

stonec
stonec
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When clicking on an NHL.com goal or highlights video, the browser sporadically plays back audio in a constant loop. This can be reproduced for example by clicking on video below and refreshing the page a couple of times:

https://www.nhl.com/video/granlunds-second-goal-of-game/t-299971394/c-62777603

When clicking on an NHL.com goal or highlights video, the browser sporadically plays back audio in a constant loop. This can be reproduced for example by clicking on video below and refreshing the page a couple of times: https://www.nhl.com/video/granlunds-second-goal-of-game/t-299971394/c-62777603

All Replies (3)

FredMcD
FredMcD
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Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.122

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

stonec
stonec Question owner
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FredMcD said

Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Sorry, but NHL.com and most other websites in 2018 don't render videos with Flash Player anymore, so this didn't really help to solve the problem with audio looping. Have a look yourself at some NHL.com videos and see if you can reproduce it, because I can, on every PC.

FredMcD
FredMcD
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stonec said

. . . Flash Player . . . . this didn't really help . . . .

FredMcD said

Security Issue: Update your Flash Player or remove it

I played several clips and had no problem. Note for others: The player does not identify itself.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?