Tab Crash on certain sites after installing MS Media Feature Pack
Hey Guys,
Firefox was running smoothly till installing the Windows MediaFeaturePack x64 1809Oct (needed for some other programs). Now the tabs keep crashing when hitting certain sites. I can open Youtube's main page, but no site with an actual video on it. Can't open any site from the support.mozilla domain, etc
I tried: - start FF in safe mode - cleaning and reinstalling FF
Win 10 Pro N 64 17763.316
Any clues on what might help? Thx!
Here is a crash report.
AdapterDeviceID=0x1b81 AdapterDriverVersion=25.21.14.1917 AdapterSubsysID=1b8110de AdapterVendorID=0x10de Add-ons=formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0 BIOS_Manufacturer=American Megatrends Inc. BuildID=20190211233335 ContentSandboxCapable=1 ContentSandboxLevel=5 DOMIPCEnabled=1 EMCheckCompatibility=true GPUProcessLaunchCount=1 GPUProcessStatus=Running InstallTime=1550422410 MemoryErrorCorrection=None Notes=FP(D00-L1000-W00001000-T000) \nDWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName=Firefox ReleaseChannel=release SafeMode=0 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=65.0.1&buildid=20190211233335 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190211233335","version":"65.0.1","vendor":"Mozilla","displayVersion":"65.0.1","platformVersion":"65.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16317,"virtualMaxMB":134217728,"cpu":{"count":12,"cores":6,"vendor":"AuthenticAMD","family":23,"model":8,"stepping":2,"l2cacheKB":512,"l3cacheKB":8192,"speedMHz":3394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"de-DE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17763,"windowsUBR":316,"installYear":2019},"hdd":{"profile":{"model":"","revision":""},"binary":{"model":"CT500MX500SSD1","revision":"M3CR023"},"system":{"model":"","revision":""}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX ","vendorID":"0x10de","deviceID":"0x1b81","subsysID":"1b8110de","RAM":8192,"driver":"C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumdx.dll,C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumdx.dll,C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumdx.dll,C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumdx.dll C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumd.dll,C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumd.dll,C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumd.dll,C:\\\\WINDOWS\\\\System32\\\\DriverStore\\\\FileRepository\\\\nv_dispi.inf_amd64_edcffbdd101bbe5b\\\\nvldumd.dll","driverVersion":"25.21.14.1917","driverDate":"2-20-2019","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"userPrefs":{"browser.search.widget.inNavBar":false,"browser.cache.disk.capacity":1048576,"browser.search.region":"DE"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":17107,"resetDate":17951},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17939,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17939},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17939,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Erstellen Sie Bildschirmfotos von vollständigen Webseiten oder Ausschnitten und speichern Sie diese ","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17939},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17939,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17939}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Das Standard-Theme","name":"Standard","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17951}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"pref-rollout-activity-stream-search-shortcuts-1507237":{"branch":"active","type":"normandy-prefrollout"},"prefflip-push-performance-1491171":{"branch":"enabled","type":"normandy-exp"}}} Vendor=Mozilla Version=65.0.1 Winsock_LSP=MSAFD-Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD-Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD-Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD-Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD-Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD-Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 \n RSVP-TCPv6-Dienstanbieter : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP-TCP-Dienstanbieter : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP-UDPv6-Dienstanbieter : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP-UDP-Dienstanbieter : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 \n MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc \n MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a \n MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale=de TelemetrySessionId=9563ef18-9c4d-4640-9b38-1c0854f62867 CrashTime=1551005135 UptimeTS=478.6 AvailablePageFile=15464292352 AvailablePhysicalMemory=13928013824 AvailableVirtualMemory=140731214319616 SystemMemoryUsePercentage=18 ThreadIdNameMapping=12004:"Chrome_ChildThread",10812:"JS Watchdog",6324:"JS Helper",1216:"JS Helper",10280:"JS Helper",9840:"JS Helper",9848:"JS Helper",5580:"JS Helper",2700:"JS Helper",888:"JS Helper",8308:"Socket Thread",3860:"Timer",12256:"Worker Launcher",2000:"PaintThread",8828:"ImgDecoder #1",9784:"ImageIO",2880:"ImageBridgeChild",4496:"VideoChild",11744:"DOM File",11696:"ProcessHangMon",4284:"ProfilerChild",11976:"HTML5 Parser",10408:"StyleThread#3",3868:"StyleThread#0",620:"StyleThread#1",8452:"StyleThread#2",5512:"StyleThread#4",9908:"StyleThread#5",10160:"StreamTrans #2",7500:"ImgDecoder #2",528:"ImgDecoder #3",10700:"ImgDecoder #4",8032:"ImgDecoder #5",9776:"ImgDecoder #6",7740:"ImgDecoder #7",7456:"DOM Worker",1496:"COM MTA", TotalPageFile=20867473408 TotalPhysicalMemory=17109377024 TotalVirtualMemory=140737488224256 AdapterDeviceID=0x1b81 AdapterDriverVersion=25.21.14.1917 AdapterSubsysID=1b8110de AdapterVendorID=0x10de ContentSandboxEnabled=1 ContentSandb
Chosen solution
hi BlueBall, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.
this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.
Read this answer in context 👍 1All Replies (4)
When you said clean ff. Does that mean you uninstalled it and deleted the mozilla folder then reinstalled it? Also get rid of that install as well when fixing firefox.
And this part "MediaFeaturePack x64 1809Oct (needed for some other programs)" I have my doubts it helped but caused more problems.
Yeah, I delete/changed the profile folder for a clean Installation.
I had no issues befor installing the MS Feature Pack and did not install it to fix problems with FF. FF was running fine without the pack. I'm pretty sure the pack is causing the issues … but what can I do about it ?! :D:D
Modified by BlueBall
Chosen Solution
hi BlueBall, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.
this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.
I can live well with this fix. Thanks for your help.