This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Suspected identity theft

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Paul

NadiaOch85
NadiaOch85
more options

I have just received an e-mail from the following address (Mozilla@e.mozilla.org) thanking me for creating a Firefox account. However I haven’t requested, nor have I created an account with yourselves. Is it possible to check my registered e-mail with yourselves to see if you have sent me any marketing materials etc or indeed if this is a hoax e-mail or an attempt of identity theft.

Many thanks,

Nadia.

I have just received an e-mail from the following address (Mozilla@e.mozilla.org) thanking me for creating a Firefox account. However I haven’t requested, nor have I created an account with yourselves. Is it possible to check my registered e-mail with yourselves to see if you have sent me any marketing materials etc or indeed if this is a hoax e-mail or an attempt of identity theft. Many thanks, Nadia.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

We do not use that email address for Firefox Accounts, but it is used for marketing and information communication for people that have provided that address to us for those purposes.

If you did not register it, maybe someone else (possibly mistyping their own address) may have used it by mistake.

You should see links at the bottom of the email that will allow you to stop or change the emails that you are being sent.