Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to sign into Firefox I am taken to AT&T to sign in HELP!!!!!

  • 8 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

I am only able to use this sign in on Firefox. When I try to go to a different sign in I am taken to at&t to sign in, this started yesterday afternoon. I cannot access the other 6 family signins.

I am only able to use this sign in on Firefox. When I try to go to a different sign in I am taken to at&t to sign in, this started yesterday afternoon. I cannot access the other 6 family signins.

Chosen solution

Spent 2 hours on the phone with AT&T , problem resolved. Thanks to all for your comments.

Read this answer in context 👍 0

All Replies (8)

more options

Please explain the problem in detail. What happens? What is the exact error messages?

more options

Happened yesterday afternoon. I have 6 usernames(family) only one of which is working. I cannot sign into the other 5 usernames. Each time I try I am taken to AT&T sign in which I never used. Did not receive error message, one minute every thing worked nrxt I had the problem. I need to get to the other user locations. Since I cannot contact anyone directly about the problem I am basically shut down

more options

Most websites only allow one open account at a time. Is that the issue? Have you tried signing out?

more options

Only one account is open that is why I need to sign out of that user and go to another user account. I can't do that on Firefox as I always did by clicking on the user account I wanted to go to. I am now sent to an AT&T sign in. Is this an AT&T problem or Firefox??

more options

Hi Hombart, do you mean your AT&T-branded Yahoo email account? Or did they choose a different partner for their email accounts?

more options

Did you sign out first?

more options

Chosen Solution

Spent 2 hours on the phone with AT&T , problem resolved. Thanks to all for your comments.

more options

Good work. Could you please tell us how the problem was solved?