This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I whitelist a website with an insecure connection?

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

more options

Firefox gives me a blank screen rather than connecting me to a website. When I click on the information icon the message says 'Connection is Not Secure' and if I click on the arrow to the right a dialog box pops up that says 'Your connection to this site is not private - information you submit could be viewed by others ...". I understand and want to continue - when this website asks for passwords, etc. it uses https so I am comfortable reading content in an insecure setting. How do I white list the domain or access it using Firefox?

Firefox gives me a blank screen rather than connecting me to a website. When I click on the information icon the message says 'Connection is Not Secure' and if I click on the arrow to the right a dialog box pops up that says 'Your connection to this site is not private - information you submit could be viewed by others ...". I understand and want to continue - when this website asks for passwords, etc. it uses https so I am comfortable reading content in an insecure setting. How do I white list the domain or access it using Firefox?
Attached screenshots

All Replies (4)

more options

unless that site provides a certificate to verify it will say this. You need to contact the site and ask them to update their security certificate so you don't get this verification error.

https://support.mozilla.org/en-US/questions/1094104

Modified by WestEnd

more options
more options

I tried the same website using Firefox at work and was able to access it without any problem - which led me to believe that the problem was with my version of Firefox. When I checked for updates, there was a message saying I needed to restart in order to install the latest version. In the past that has always happened automatically (for example, whenever I would first open Firefox for the day) but for some reason that had not happened this time. In any case, once Firefox was updated, I could access the website without any problems. Thanks for your service on the board - thankfully my issue was resolved easily!

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.