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profile damaged after update to 68.3.1?

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Alexander

Alexander
Alexander
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after the automatic update to 61.3.1 the profile appears damaged. None of my email folders are showing, I cannot check for new e-mail etc.. Some parts appear to work, when I type a new mail it does suggest existing email adresses. I can acces the Tools menu - account settings but nothing happens (no further menu appears). When I select a new profile the menu works correct.

after the automatic update to 61.3.1 the profile appears damaged. None of my email folders are showing, I cannot check for new e-mail etc.. Some parts appear to work, when I type a new mail it does suggest existing email adresses. I can acces the Tools menu - account settings but nothing happens (no further menu appears). When I select a new profile the menu works correct.
Attached screenshots

Chosen solution

last person I saw that posted such a picture solved their problem by rebuilding the global database.

https://support.mozilla.org/en-US/kb/rebuilding-global-database

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All Replies (3)

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

last person I saw that posted such a picture solved their problem by rebuilding the global database.

https://support.mozilla.org/en-US/kb/rebuilding-global-database

Alexander
Alexander Question owner
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thank you Matt, I'll try that and report back to you

Alexander
Alexander Question owner
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That did it! Thanks allot! Regards, Alexander