This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

remember password greyed out when adding new account

yoshigoto95
yoshigoto95
more options

For some reason, when I go to set up an existing email account, my "remember password" option is greyed out. So any new accounts I have keep asking for the account password when I start up Thunderbird again.

I have like 7 email accounts and all the previous ones have the password remembered. What gives?

For some reason, when I go to set up an existing email account, my "remember password" option is greyed out. So any new accounts I have keep asking for the account password when I start up Thunderbird again. I have like 7 email accounts and all the previous ones have the password remembered. What gives?

Chosen solution

Check a setting: Menu icon > Options > Options > Advanced > 'General' tab click on 'Config Editor' button In search Type : signons

  • signon.rememberSignons.visibilityToggle
  • signon.rememberSignons

Both of these should have the Value = True Double click on relevant line to toggle from 'False' to 'True'

Close window - top right X Close 'Options' tab

Read this answer in context 👍 1

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

Check a setting: Menu icon > Options > Options > Advanced > 'General' tab click on 'Config Editor' button In search Type : signons

  • signon.rememberSignons.visibilityToggle
  • signon.rememberSignons

Both of these should have the Value = True Double click on relevant line to toggle from 'False' to 'True'

Close window - top right X Close 'Options' tab

yoshigoto95
yoshigoto95 Question owner
more options

Toad-Hall said

Check a setting: Menu icon > Options > Options > Advanced > 'General' tab click on 'Config Editor' button In search Type : signons
  • signon.rememberSignons.visibilityToggle
  • signon.rememberSignons
Both of these should have the Value = True Double click on relevant line to toggle from 'False' to 'True' Close window - top right X Close 'Options' tab

Thanks! I figured it out when I tried this. For anyone with the same issue, the problem for me as the KeeBird extension (Which works with Keepass, but is currently not working properly due to TB 68.X release).

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Keebird info: Works with Thunderbird 68.1.0 - 68.* https://addons.thunderbird.net/en-US/thunderbird/addon/keebird/

yoshigoto95
yoshigoto95 Question owner
more options

Yes, but see here: https://addons.thunderbird.net/en-US/thunderbird/addon/keebird/reviews/1160009/ I think there may be issues there. Honestly this plugin hasn't worked out for me so I just removed it. Forgot I even had it.