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Crash Report dialog appears even when Firefox has not crashed

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

mjerodriguez
mjerodriguez
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Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending.

I'm running a current version of Win 10 and Firefox indicates it is up-to-date.

Thanks for your help!

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending. I'm running a current version of Win 10 and Firefox indicates it is up-to-date. Thanks for your help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You may experience a shutdown hang where Firefox takes too long to close properly and a crash is forced.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: