Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Old email account deleted to avoid scammers

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Kiki

Micheal R. - August 5th, 1988
Micheal R. - August 5th, 1988
more options

I had a Firefox account under my old email address but I had been scammed, so I changed my email address and deleted the old one, without updating my sync first , so I lost all of my old bookmarks, and information from my old account.When I tried to recover the information you sent a conformation email to my old account , but it was returned to you so my account was locked. what can I do to recover the lost information?

I had a Firefox account under my old email address but I had been scammed, so I changed my email address and deleted the old one, without updating my sync first , so I lost all of my old bookmarks, and information from my old account.When I tried to recover the information you sent a conformation email to my old account , but it was returned to you so my account was locked. what can I do to recover the lost information?

All Replies (3)

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi ghua5150,

Do you still have access to your old email addess? If that's so, you can follow the instruction here so our team can investigate further.

Micheal R. - August 5th, 1988
Micheal R. - August 5th, 1988 Question owner
more options

Unfortunately, no. I had been subjected to scammers, lost $64,000 in credit card debt alone, not counting having my bank accounts emptied, so I deleted the old email account on google, to create a new one. This one.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Oh, I'm so sorry to hear that. However, I'm afraid we don't have a way to recover your Firefox Accounts if you lose accses to the associated email address.