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Password

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by martin

martin
martin
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Hi,

I'm new to Firefox. I have a Facebook account which I have no issues with when using in Opera. But when I try to sign in to FB on Firefox it doesn't recognise my password. So I changed it yet it still isn't recognised. Any suggestions would be appreciated. Thanks, martin.

Hi, I'm new to Firefox. I have a Facebook account which I have no issues with when using in Opera. But when I try to sign in to FB on Firefox it doesn't recognise my password. So I changed it yet it still isn't recognised. Any suggestions would be appreciated. Thanks, martin.

All Replies (4)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

martin
martin Question owner
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Thanks Fred - your solution advice did the trick :)

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

martin
martin Question owner
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Hi - I solved my problem by deleting cookies.