This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing; provided here are crash codes.

more options

Firefox keeps crashing; here are crash IDs:

Crash ID: bp-70b39439-c1f8-4de1-ae47-2a5160210430 Crash ID: bp-93d76cd2-ba07-4f63-81b4-460c40210121

I try shift+firefox to get into "refresh"; it crashes then too. Version of Windows 10 is 1909.

Does anyone know what may be happening?

Firefox keeps crashing; here are crash IDs: Crash ID: bp-70b39439-c1f8-4de1-ae47-2a5160210430 Crash ID: bp-93d76cd2-ba07-4f63-81b4-460c40210121 I try shift+firefox to get into "refresh"; it crashes then too. Version of Windows 10 is 1909. Does anyone know what may be happening?

All Replies (5)

more options

Product Firefox Release Channel release Version 88.0 Build ID 20210415204500 (2021-04-15) Buildhub data OS Windows 10 OS Version 10.0.18363

Fri, 30 Apr 2021 12:35:19 GMT bp-70b39439-c1f8-4de1-ae47-2a5160210430 Signature: NS_NewRunnableFunction<T>

Uptime 32 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

AppMonitorDll.dll = EndPoint +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05)

Thu, 21 Jan 2021 23:33:55 GMT bp-93d76cd2-ba07-4f63-81b4-460c40210121 Signature: mozilla::net::nsHttpChannel::GetResponseStart

Uptime 9 seconds

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

AppMonitorDll.dll = EndPoint

more options

Update EndPoint. If the problem continues, disable it.

more options

Hi FredMcD,

Thank you!

Forgive my ignorance; "EndPoint" as in Symantec Endpoint Protection or??

Thank you!

more options
more options

I wish it was that easy as looking up a keyword.