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Links do not work in email

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Toad-Hall

Jeff A Thompson
Jeff A Thompson
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When I click on a link in an email I get an error message. Even when I try to click on the HELP menu in the Thunderbird app as well.

When I view the email on my phone the links work. But the same email with links embedded in the text do not work when clicked on.

I do not understand the error message and do not know how to fix. Any advice would be great.

Jeff

When I click on a link in an email I get an error message. Even when I try to click on the HELP menu in the Thunderbird app as well. When I view the email on my phone the links work. But the same email with links embedded in the text do not work when clicked on. I do not understand the error message and do not know how to fix. Any advice would be great. Jeff
Attached screenshots

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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When you click on a link in an email or the 'Thunderbird Help', you are expecting the link to open in a browser.

The error message suggests that either you do not have a browser application installed on computer which is unlikely OR a browser needs to be set up as default and you need to make sure the computer knows what to open.

So, first make sure you have a browser set up as default on computer. then Check associations are set up correctly. In Windows search type: default and select 'Default apps'

'Web browser' - select a browser eg: Firefox Select: 'Choose default applications by file type' All the following should be the default browser eg: Firefox

  • .htm
  • .html
  • .xht
  • .xhtml

Select: 'Choose default applications by protocol' All the following should be the default browser eg: Firefox

  • HTTP
  • HTTPS


More info: https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-workinghttps://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working#w_check-that-the-operating-systems-default-browser-is-specified

Then check the info as stated at link above for 'Attachments'. The info is a bit out of date as version 78 moved things about. Menu app icon > Options/Preferences > General Scroll down to the 'Files & Attachments' section. If HTTP and/or HTTPS are listed in the 'Content Type' column, either delete the action or ensure the specified action is correct.

If you need to locate the 'Config Editor' - it is in the same location - Menu app icon > Options/Preferences > General - scroll to the very bottom.