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TB email deleted

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  • 1 has this problem
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  • Last reply by amagaletta

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Windows update caused all saved TB mail to delete. Couldn't reload them from the profile folder. ver 91.0.1

Windows update caused all saved TB mail to delete. Couldn't reload them from the profile folder. ver 91.0.1

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perhaps you could explain exactly what happened here. Was this just a monthly update? What happened in Thunderbird when you opened it?

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Yes, it was the monthly update (Windows ver 1909, OS build 18363.1556). It took a little longer than normal to complete, but not unusual. After restart, I opened Thunderbird. The program opened normally, but all my accounts and associated data were deleted. Reset my accounts and everything worked normally. I then tried to load the old emails from the file folder in appdata. My first time dealing with this and I thought I followed the directions correctly, but nothing came back into Thunderbird.

Thanks for getting back to me; please let me know if you need more info.